FAQ


HAVE A  QUESTION? CHANCES ARE OTHERS HAVE TOO!

FEEL FREE TO CONTACT US WITH ANY ADDITIONAL QUESTIONS

PRODUCTS

WHAT IS A MATTED PRINT ON PAPER?

A matted print on paper is a reproduction of a photograph on high quality Fuji Crystal Archive Paper. These prints are then mounted on a firm backing and held in place by a white core mat.

WHAT IS A CUSTOM PRINT?

A custom print is an specific image a customer selects and requests a certain size and material it is printed on. Either on Foam Core Ultra Board (3/16" or 1/2" Foam Core), Canvas (Breathing Color Lyve 19 mil 450 gsm matte poly-cotton) , Fine Art ( Hahnemühle Photo Rag 308 gsm, Arches Aquarelle Rag 310 gsm, Breathing Color 600MT matte watercolor paper 300 gsm) Wood ( 3/4" Maple Veneer Ply) , Metal (3mm Diabond), or Acrylic (1/8" or 1/4" Optix DA). Custom prints take approximately 3-5 weeks to complete depending on size and material is is printed on. Custom Prints are typically originals or limited editions.

PAYMENT AND SHIPPING

HOW LONG DOES IT TAKE TO SHIP A PRODUCT?

Inventory Prints take 2-3 Business Days to Ship unless there is an out-of-stock situation. If any delay in shipment we will contact you immediately via email. Custom Prints take 3-5 weeks depending on size and material.

WHERE IS MY ORDER?

You can easily track your package by locating the tracking number in your confirmation email and inserting it into the tracking section of fedex.com

WHAT PAYMENT METHODS DO YOU ACCEPT?

Major Credit Cards: Visa, Mastercard, American Express, Discover, PayPal and Gift Cards (available online only)

DO YOU SHIP TO MY COUNTRY?

Unfortunately orders are shipped within the United States only at this time.

ORDER STATUS AND RETURNS/EXCHANGES

WHERE IS MY GIFT CARD?

All gift cards are distributed electronically through your specified email address. Using your gift card is easy, simply enter in the gift card code in the second page of your checkout. If the order amount exceeds you may use another form of accepted payment method to complete your purchase. Any unused portion of your gift card will remain for future use.

DO I RECEIVE AN ORDER CONFIRMATION EMAIL?

Emails confirming your order are sent out immediately after you complete your purchase. Please make sure to also check your spam folder in your email so we are not flagged as spam.

MY ORDER ARRIVED DAMAGED

Damaged or defective products will be replaced with the same or comparable item. Please notify us within 30 days of receipt by contacting the SUPPORT TEAM for replacement instructions. Please attach pictures and a detailed description of the problem. We will review it and begin the process right away.

HOW DO I RETURN OR EXCHANGE AN ITEM?

Gidget By The Sea offers prompt and easy returns. To return an item please contact us in advance, and we will approve your return request in the form of an online store credit or refund as well as provide return instructions. Please be sure to pack your item securely with tape using the original packing materials. Products should NOT be returned without contacting us first.

WHAT IS YOUR RETURN POLICY?

Gidget By The Sea is committed to excellent customer service! If you receive an item that you are unhappy with for any reason, simply return it within 30 days for a full refund or online store credit. No returns or exchanges after 30 days:
  • Items must be new and in the original packing.
  • Tags and labels must be in place.
  • Packing Slip and Receipt Must be included.
  • Return Shipping costs are the buyers responsibility, however we will refund your original shipping costs.

    QUESTIONS FOR THE ARTIST

    CAN THE ARTIST SIGN MY PRINTS/ MERCHANDISE?

    All prints are signed by the artist in advance. Amanda is happy to personalize your print, please allow 1-2 weeks for shipment.

    CAN I LICENSE GIDGET BY THE SEA PHOTOGRAPHS?

    If you have an idea or project please contact ascarski@gmail.com . Gidget By The Sea has a licensing agreement all clients must agree and sign before starting a new project. Licensing allows us to make sure it a suitable match between Amanda's style and the intended licensor use.

    CAN I USE GIDGET BY THE SEA IN MY PROJECT?

    Gidget By The Sea Photography is protected by the U.S. Copyright Office. Due to copyright and intellectual property protection Gidget By The Sea images can not be used for personal or commercial use without first acquiring a licensing agreement from Amanda Scarski.